Orders
When you place your order, we process a $0 authorization to verify your payment method. We won’t charge your card until your order passes our initial optician review, which usually takes less than 24 hours.
Building your custom-tailored prescription eyewear to perfection takes time. The total time it takes us to make your new glasses depends on your prescription and the lens features you choose. Most custom orders are ready to ship within 2 weeks from receiving your prescription. (This estimate excludes weekends and holidays.)
All SportRx orders include free domestic ground shipping via UPS or USPS, which takes approximately 5–7 days.
Express shipping is available for $12 and shipping time is 3-5 business days to most locations.
Overnight shipping is available for $30 and is one business day to most locations. Please keep in mind that overnight shipping to rural addresses (including many awesome snow resorts!) is typically two business days. Overnight shipping is not available to PO Box, APO/FPO/DPO, or international addresses. All APO, FPO, and DPO United States military addresses are shipped via USPS.
For international orders, we ship to Canada, Australia, and New Zealand. International orders are shipped via USPS and can take up to two weeks for delivery.
Frames and prescription lenses are covered under independent warranties.
Non-prescription orders: Warranty information for non-prescription orders varies based on many factors, and not every brand includes a warranty. To learn more, please reach out to one of our seasoned Sports Opticians. We’re happy to help!
Brand prescription lenses: Brand prescription lenses (not frames) have a one or two year, one-time warranty depending on the brand. If you’re not sure what the warranty is on your branded prescription lenses, give us a call!
SportRx brand prescription lens coatings: All SportRx anti-reflective, mirrored, and scratch coatings include a one or two year lens warranty. Each coating shows its warranty information when you select it during the build process. All coatings are eligible for a one-time lens replacement for scratches within the warranty period specified for the selected coating. Sorry, this does not cover updated prescriptions, lens materials, coatings or frame changes.
Rx goggle inserts: Goggle inserts do not include a warranty. However, if you feel you have received a defective product, please reach out to us! We’ll do all we can to make it right.
All warranties are limited to exact replicas of the original order and do not cover upgrades or changes.
Absolutely! Contact us and our optical ninjas will locate your previous order and help you create a new order for replacement lenses. Whether you want them to be identical to your original pair, or are looking to switch things up, we'll walk you through all the details of your new order. You'll also receive detailed instructions on sending in your frame, so you can rest assured that your favorite glasses are in safe hands.