PRIVACY POLICY

Effective Date: July 17, 2023

At SportRx, we value and respect your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your personal data when you use our website www.sportrx.com or any of our other sites that link to this privacy policy (referred to as "the Sites"). By accessing and using our Sites, you agree to the practices described in this Privacy Policy.

Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Sites. If you still have any questions or concerns, please contact us at privacy@sportrx.com.

1. INFORMATION WE COLLECT

1.1 Personal Information:

We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, shipping address, billing information, eye priscriptions, and other information that can personally identify you. We collect this information for the purposes of processing your orders, providing customer support, and delivering products or services.

1.2 Usage Information:

When you visit our Sites, we automatically collect certain information about your device, browser, IP address, referring website, and browsing behavior. This information helps us to analyze trends, administer our Sites, track user movements, and gather demographic information for aggregate use. We collect this information based on our legitimate interests in understanding and improving our Sites and services.

1.3 Cookies and Similar Technologies:

We may use cookies, web beacons, and other tracking technologies to enhance your experience on our Sites. Cookies are small files that are placed on your computer's hard drive, and they enable us to remember your preferences and provide personalized features. You can modify your browser settings to refuse cookies, but this may limit certain functionalities of our Sites.

1.4 Payment Information:

We collect data necessary to process your payment if you make purchases on our Sites, such as your credit card number, and the security code associated with your card, or PayPal account information. All payment data is stored by PayPal/Braintree, Google Pay, Apple Pay, and Klarna. You may find their privacy notice links here:

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. HOW WE PROCESS YOUR INFORMATION

2.1 Personal Information

We may use the personal information you provide to process your orders, communicate with you, deliver products or services, provide customer support, personalize your experience, and send you promotional offers or newsletters. We may also use your personal information for legal and safety purposes, to comply with applicable laws and regulations, or as otherwise required or permitted by law.

2.2 Usage Information:

We use usage information to improve our Sites, analyze trends, administer the Sites, and gather demographic information for aggregate use. This data helps us understand how visitors interact with our Sites and allows us to make enhancements to provide a better user experience.

3. LEGAL BASES WE USE TO PROCESS YOUR INFORMATION

We only process your personal information when we believe it is necessary and we have a valid legal basis to do so under applicable law. We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

4. HOW WE SHARE YOUR PERSONAL INFORMATION

4.1 Third-Party Service Providers:

We may engage trusted third-party service providers to perform certain functions on our behalf, such as payment processing, order fulfillment, shipping, marketing, analytics, and customer support. These service providers will have access to your personal information only to the extent necessary to perform their functions and are obligated to maintain the confidentiality and security of your data. We have contracts in place with our third parties, which are designed to help safeguard your personal information.

The categories of third parties we may share some of your personal information with are the following:

Order Fulfillment Service Providers
Payment Processors
Performance Monitoring Tools
Communication & Collaboration Tools
Data Analytics Services
Retargeting Platforms
Sales & Marketing Tools
Social Networks
Product Engineering & Design Tools
Affiliate Marketing Programs
Ad Networks

4.2 Disclosure for Business Purposes:

We may disclose personal information to third parties for business purposes, such as providing personalized advertising or conducting data analysis. When we disclose personal information for a business purpose, we enter into a contract that describes the purpose and requires the recipient to keep the personal information confidential and not use it for any purpose other than performing the contract.

4.3 Sale of Personal Information:

We do not sell your personal information to third parties.

4.4 Legal Compliance and Protection:

We may disclose your personal information if required to do so by law, court order, or government regulation. We may also disclose your information to enforce our legal rights, protect the rights, property, or safety of SportRx or others, investigate fraud, or respond to a government request.

5. COOKIES AND OTHER TRACKING TECHNOLOGIES

We use the following categories of cookies on our Site:

Necessary Cookies: These cookies are essential for the operation of our Sites and enable you to navigate and use their features. Without these cookies, certain services or features may not be available to you.
Performance and Analytics Cookies: These cookies collect information about how visitors use our Sites, such as which pages are visited most often, how long visitors spend on each page, and error messages encountered. This data helps us analyze and improve the performance of our Sites.
Functionality Cookies: These cookies allow our Site to remember choices you make and provide enhanced features and personalized content. They may also be used to remember changes you have made to text size, fonts, and other customizable aspects of our Sites.
Targeting and Advertising Cookies: These cookies are used to deliver relevant advertisements to you based on your interests and browsing history. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. We do not display advertisements on our Sites, but you may see our advertisements on other sites that do display advertisements.
Other or Uncatagorized Cookies: These are cookies that we have not yet categorized into one of the other groups.

You can use our cookie consent banner to accept all of our cookies or only those strictly necessary for the proper functioning of our Sites. You can click the button below to revisit the cookie consent banner at any time after you initial selections to withdraw or change your consent.

COOKIE SETTINGS

6. HOW LONG WE KEEP YOUR INFORMATION

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which you have an account with us. If you have purchased from us in the past we may retain a record of those purchases and some of the associated personal information such as name, email, and shipping address.

7. HOW WE SAFEGUARD YOUR INFORMATION

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard security practices and procedures, including encryption, firewalls, and secure socket layer technology (SSL), to safeguard your data. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You should only access our Sites within a secure environment.

8. INFORMATION ON MINORS

We do not knowingly solicit data from or market to children under 18 years of age. By using our Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of our Sites. If we learn that personal information from users younger than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@sportrx.com.

9. YOUR PRIVACY RIGHTS

9.1 Right to Know:

You have the right to request information about the categories of personal information we collect, the sources from which we collect personal information, the purposes for collecting and using personal information, and the categories of third parties with whom we share personal information.

9.2 Right to Delete:

You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.

9.3 Right to Opt-Out:

You have the right to opt-out of the sale of your personal information, if applicable.

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" to the SMS messages that we send, or by contacting us using the details provided in the section HOW TO CONTACT US. You will then be removed from our marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the management of your account, to complete your orders, to respond to service requests, or for other non-marketing purposes.

9.4 Non-Discrimination:

We will not discriminate against you for exercising your privacy rights, such as denying you goods or services, charging you different prices, or providing a different level or quality of services.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

11. PRIVACY RIGHTS OF CALIFORNIA RESIDENTS

If you are a California resident, you may exercise your rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights and Enforcement Act (CPRA) by contacting us using the details provided in the section HOW TO CONTACT US.

The California Code of Regulations defines a "resident" as:

any individual who is in the State of California for other than a temporary or transitory purpose, and
any individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose.

All other individuals are defined as "non-residents".

12. PRIVACY RIGHTS OF VIRGINIA RESIDENTS

If you are a Virginia resident, you have certain rights regarding the use and disclosure of your personal information under the Virginia Consumer Data Protection Act (VCDPA). You may exercise these rights by contacting us using the details provided in the section HOW TO CONTACT US.

13. PRIVACY RIGHTS OF COLORADO RESIDENTS

If you are a Colorado resident, you have certain rights regarding the use and disclosure of your personal information under the Colorado Privacy Act (CPA). You may exercise these rights by contacting us using the details provided in the section HOW TO CONTACT US.

14. THIRD-PARTY LINKS

Our Sites may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of those third-party sites before providing any personal information.

15. CHANGES TO THESE PRIVACY POLICIES

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "Effective Date." Your continued use of the Sites following the posting of changes constitutes your acceptance of such changes.

16. HOW TO CONTACT US

To request access to the personal information we collect from you, change that information, or delete it, please complete our Data Subject Access Request form, or email us at privacy@sportrx.com.

To verify your identity, upon receiving your request, we will send an automated email to the address we have for you containing a link that you must click. This confirms that you have access to the email account. We cannot process your request until this verification step has been completed.

If we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

If you have questions or comments about this notice, you may email us at privacy@sportrx.com , call us at (888) 831-5817 or write to us by mail at:

SportRx LLC
5076 Santa Fe Street, Suite A
San Diego, CA 92109
United States

Thank you for taking the time to read our Privacy Policy.